Refund policy

Refund & Return Policy

Last updated: September 2026

At Light4skin, we want you to feel confident about every purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

Returns

We accept eligible return requests within 14 days of the delivery date.

If 14 days have passed since your order was delivered, we may no longer be able to offer a return or refund.

To start a return, please contact our customer support team at support@light4skin.com with your order number and the reason for your return.

You must receive confirmation from Light4skin before sending any product back. Returns sent without prior authorization may not be accepted.

Return Conditions

To be eligible for a return:

  • The product must be returned within the applicable return period.

  • The product must be in its original packaging.

  • All original accessories, cables, manuals and included components must be returned.

  • The product must not show signs of damage caused by misuse, negligence or improper handling.

  • The returned item must be securely packaged to prevent damage during transportation.

Because our LED masks are personal skincare devices that come into direct contact with the skin, opened or used LED masks may not be eligible for a change-of-mind return due to hygiene and safety considerations, unless otherwise required by applicable consumer law.

Light4skin reserves the right to inspect returned products before approving a refund.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 3–7 business days for Light4skin to process an approved refund. Your bank, credit card company or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Non-Refundable Items

For hygiene and safety reasons, the following items may not be eligible for return or refund:

  • Opened or used skincare products.

  • Products that have been applied directly to the skin and cannot be resold hygienically.

  • Used or opened LED masks, except where the product is defective or applicable consumer law provides otherwise.

  • Gift cards or store credit.

  • Products damaged after delivery due to misuse, accidents or improper care.

  • Items purchased as final sale, where clearly identified at the time of purchase.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Damaged, Defective or Incorrect Products

We carefully inspect and package every order before shipment. However, if your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible.

Please email support@light4skin.com with:

  • Your order number.

  • A description of the problem.

  • Clear photos of the product and packaging.

  • A short video showing the issue, when applicable.

If we confirm that the product was defective, damaged during delivery or incorrectly shipped, we may offer a replacement or a full refund.

In these cases, Light4skin will cover reasonable return shipping costs where applicable.

Exchanges

We currently offer exchanges primarily for products that arrive defective, damaged or incorrect.

If an exchange is approved, we will provide instructions for returning the product and will arrange a replacement.

Depending on the circumstances, you may be asked to provide photos or video evidence of the issue before the replacement is approved.

Store Credit

Instead of receiving a refund to your original payment method, you may be offered the option to receive Light4skin store credit.

Store credit can be used toward future purchases on the Light4skin website.

Store credit is generally non-transferable and cannot be exchanged for cash unless required by applicable law.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

  1. Check your bank or credit card account.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, contact us at support@light4skin.com.

Please include your order number when contacting our support team so we can assist you more quickly.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, an approved return may be issued as Light4skin store credit.

If the order was not identified as a gift at the time of purchase, any approved refund will generally be issued to the original purchaser and original payment method.

Free or Promotional Products

Products provided free of charge, promotional gifts, samples or bonus items may not be eligible for a separate refund or replacement.

If a promotional product was included as part of a bundle or special offer, the return conditions applicable to that promotion will apply.

Return Shipping

Unless the product is defective, damaged or incorrectly shipped, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.

Light4skin is not responsible for products lost or damaged while being returned without tracking or adequate packaging.

Original shipping costs are generally non-refundable.

Warranty

Light4skin products may be covered by a limited warranty against manufacturing defects.

The warranty period and conditions may vary depending on the specific product and will be stated on the applicable product page, packaging or warranty documentation.

The warranty may cover issues such as:

  • Manufacturing defects.

  • LED or light output malfunction.

  • Charging or power-related defects.

  • Device failure occurring under normal intended use.

The warranty does not generally cover:

  • Accidental damage.

  • Drops or impact damage.

  • Water or liquid damage where the product is not designed to be waterproof.

  • Damage caused by misuse or improper use.

  • Unauthorized modifications or repairs.

  • Damage caused by using incompatible chargers, cables or power accessories.

  • Normal cosmetic wear and tear.

To submit a warranty claim, please contact support@light4skin.com and provide your order number, a description of the issue and, when requested, photos or video demonstrating the problem.

Cancellation of Orders

If you would like to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In this case, you may need to follow our return procedure after delivery.

Changes to This Policy

Light4skin reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your purchase is subject to the version of this policy that was in effect at the time of your purchase, subject to any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about returns, refunds, exchanges or warranty claims, please contact our customer support team:

Light4skin

Email: support@light4skin.com

Website: light4skin.com

We are happy to help you with your order and answer any questions about our products.